Two Ears and One Mouth
As we all know we were given two ears and one month for a reason: to listen twice as much as we speak. Brilliant point.
Listening intently to someone is one of the best ways to honor that person and forge a deep human connection. When you listen to someone—not just with your mind but with every ﬁber of your being—it sends them a message: “I value what you have to say, and I'm humble enough to listen to your words.” So few of us are really good at listening.
I’ll sit down next to someone on an airplane, at the start of a six—hour ﬂight, and they’ll still be talking by the time we land—without having even asked me my name or where I’m from or what I do or the books I’ve read. Tells me not only that they lack what scientists call “sensory acuity” (an ability to pay attention to the cues around them) but that they were probably not given much listening as kids. Most people’s idea of listening is waiting until the other person has finished speaking before answering. And the sad fact is that while one person is talking, most of us are rehearsing our replies.
Very famous line that I love: “Never talk when you can nod.” Your effectiveness as a businessperson, as a family member and as a human being will absolutely soar if you get this one right. Listen twice as much as you speak. Become a great listener. Get wildly interested in what others have to say to you. And just watch how people respond. They’ll fall in love with you... Quickly.